DISCOVER Robotics Privacy Policy

Welcome to the official website of DISCOVER Robotics!

DISCOVER Robotics Limited (hereinafter referred to as “DISCOVER Robotics”) understands the importance of your personal information and is committed to protecting the security and reliability of your personal information.

We are dedicated to maintaining your trust and strictly comply with the Personal Information Protection Law of the People’s Republic of China. We adhere to the principles of:legitimacy; lawfulness; necessity; good faith; consistency of rights and responsibilities; clear purpose; informed consent; data minimization; security assurance; user participation; transparency.

DISCOVER Robotics is committed to adopting industry-recognized security standards and implementing appropriate technical and organizational measures to protect your personal information.

Before providing your personal information to DISCOVER Robotics, please carefully read and understand this Privacy Policy (hereinafter referred to as “this Policy”).

This Policy applies to services provided through the DISCOVER Robotics official website: https://discover-robotics.com and its related pages (collectively referred to as the “Website”). If any specific product or service has a separate privacy policy, that separate privacy policy shall prevail. Please note that this Policy does not apply to services provided by third parties, including but not limited to third-party websites, applications, plugins, or other services accessed through links on our Website. You acknowledge that such services are independently provided by third parties, and those third parties shall be responsible for processing your personal information in accordance with their own privacy policies or user agreements.

Please carefully read and fully understand this Policy (especially the bold sections) before using our services.

By selecting and clicking “Agree”, you acknowledge that you have understood this Policy and consent to the collection and use of your information in accordance with the terms described herein.

If you have any questions, comments, or suggestions regarding this Policy, you may contact us through the contact information provided in the “Contact Us” section.

This Policy helps you understand:

1. How We Collect Your Personal Information

2. How We Use Cookies and Similar Technologies

3. How We Use Your Personal Information

4. How We Protect Your Personal Information

5. How We Store Your Personal Information

6. How to Exercise Your Data Subject Rights

7. Protection of Minors’ Personal Information

8. Updates to This Privacy Policy

9. Contact Us

Personal information refers to various types of information recorded electronically or through other means that relates to an identified or identifiable natural person.

Personal information does not include anonymized information.

For information that has been anonymized, because it can no longer identify a specific individual and cannot be restored, it is no longer considered personal information. We may use such information for purposes such as statistical analysis without additional notification or authorization.

During your use of the Website, we may collect and use information that you voluntarily provide or information generated through your use of our services in order to provide and optimize services and ensure account security.

Personal Information Collection List

Purpose of Collection

1. Providing purchase consultation services

2. Business cooperation communication

3. Maintaining cybersecurity & Optimizing user experience

Personal Information Collected

1. Name, phone number, email address, job title (optional), company name province and city (optional).

2. Name, phone number, company name, company address, permission for telephone contact.

3. IP address, browser information, operating system type.

(1) Purchase Consultation

When you submit a purchase inquiry through the “Contact Us” – “Purchase Consultation” section of our Website, we collect necessary information including: Name;Phone number; Email address; Job title (optional); Company name; Province and city (optional).

This information is used to assign appropriate technical personnel and provide you with required purchase support services. You may voluntarily provide additional information regarding your requirements and application scenarios to help us better understand your needs and respond efficiently.

(2) Business Cooperation Communication

If you wish to establish business cooperation with us, you may contact us through the “Contact Us” – “Become a Partner” section.

To provide relevant services, we may collect: Name; Phone number; Company name; Company address. This information is used to establish communication channels and facilitate business discussions. You may voluntarily provide additional details regarding your cooperation proposal to help us better understand your requirements.

(3) Maintaining Cybersecurity and Optimizing User Experience

When you use consultation services on our Website, we may collect: IP address; Browser information; Operating system type.

This information is used to: Optimize user experience; Maintain operational security; Ensure website stability.

If you refuse to provide such information, you may not be able to use certain consultation functions, but your access to other website features will not be affected.

As our business evolves, the Website may be continuously updated.

If we intend to use your information for purposes not described in this Policy, or use information collected for a specific purpose for another purpose, we will notify you through reasonable and appropriate means (such as website announcements) and obtain your consent where required.

You understand and agree that if the information you provide contains personal information belonging to other third parties, you must ensure that you have obtained lawful, valid, and complete authorization before providing such information to us.

You shall independently bear any legal responsibility arising from insufficient authorization.

To ensure the proper operation of our Website, we may store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, website names, and certain numbers or characters. Cookies primarily help: Improve your experience when using website products and services; Count unique visitors; Analyze website usage.

When you use our services, we may use Cookies and similar technologies to collect certain information, including: Website browsing preferences; Login information.

Such technologies are used for purposes including: Providing necessary website functions; Simplifying repeated operations; Protecting your information and account security; Improving products and services. We only use Cookies and similar technologies within the purposes described in this Policy.

If your browser supports it, you may manage, partially or completely reject, or delete Cookies through browser settings. By doing so, you may prevent us from partially or fully tracking certain information. For detailed instructions on modifying browser settings, please refer to your browser’s relevant configuration pages.

DISCOVER Robotics will process your personal information only for the purposes described in this Policy and in accordance with applicable laws and regulations.

(1) Entrusted Processing

We may engage authorized partners to process your personal information on our behalf in order to provide certain services or perform specific functions.

We will only entrust such processing activities for lawful, legitimate, necessary, specific, and clearly defined purposes stated in this Policy.

Authorized partners will only have access to the personal information necessary to perform their assigned responsibilities. Through contractual agreements, we require such partners not to use your personal information for any purposes beyond the scope of the entrusted services.

For example, when you submit a resume through the “Careers” section of our Website, we may engage third-party service providers to assist with recruitment information processing. Such processing activities will also be subject to the privacy policies separately published by those third-party providers.

(2) Sharing

DISCOVER Robotics does not share your personal information with any company, organization, or individual, except in the following circumstances:

Sharing with Your Explicit Consent: We may share your personal information with other parties after obtaining your explicit consent.

Sharing Under Legal Requirements: We may share your personal information when required by: Applicable laws and regulations; Litigation or dispute resolution requirements; Requests from government authorities or judicial bodies made in accordance with legal procedures.

Where permitted or required by law, we may provide your personal information to third parties when necessary to protect the interests, property, or safety of DISCOVER Robotics, its users, or the public from harm.

Sharing with Affiliates and Partners: Your personal information may be shared with our affiliates and partners when necessary to provide services to you.

Such sharing will be limited to necessary information and remain subject to the purposes described in this Policy.

Except for the circumstances described above, DISCOVER Robotics will not proactively share or transfer your personal information to third parties outside DISCOVER Robotics.

If any other sharing or transfer of your personal information to external third parties becomes necessary, we will directly obtain your explicit consent or ensure that the relevant third party obtains such consent in accordance with applicable requirements.

(3) Transfer

DISCOVER Robotics will not transfer your personal information to any company, organization, or individual, except under the following circumstances:

Transfer with Your Explicit Consent

We may transfer your personal information to another party after obtaining your explicit consent.

Transfer Due to Business Transactions

In cases involving mergers, acquisitions, bankruptcy liquidation, or other circumstances where personal information transfer is necessary, we will require the new holder of your personal information to continue complying with this Policy. If the methods of personal information collection, processing, or purposes of use change after the transfer, we will require the relevant entity to obtain your authorization and consent again.

You understand and agree that after completion of such transfer, you shall communicate directly with the receiving party regarding subsequent processing of your personal information. DISCOVER Robotics shall no longer be responsible for the receiving party’s subsequent processing activities, except where such transfer results from DISCOVER Robotics’ violation of this Policy.

(4) Public Disclosure

DISCOVER Robotics will only publicly disclose your personal information under the following circumstances:

After obtaining your explicit consent;

When disclosure is required by laws and regulations, judicial authorities, or administrative authorities.

(5) Exceptions

In the following circumstances, sharing, transferring, or publicly disclosing your personal information does not require prior authorization or consent:

Information directly related to national security or defense security;

Information directly related to public safety, public health, or significant public interests;

Information directly related to criminal investigations, prosecutions, trials, or enforcement of judgments;

Situations where protecting your or another individual’s life, property, or other significant legal interests requires such disclosure and obtaining consent is difficult;

Personal information that you have voluntarily disclosed to the public or that has already been lawfully disclosed;

Personal information collected from legally disclosed sources, such as lawful news reports or government information disclosure channels;

Information necessary for performing agreements or other written contracts entered into with you;

Information that has been anonymized or de-identified;

Information necessary for lawful news reporting;

Information required for academic research purposes, such as statistical analysis or scientific research conducted by research institutions;

Other circumstances stipulated by applicable laws and regulations.

We have implemented security protection measures that comply with industry standards to safeguard the personal information you provide, preventing such information from unauthorized access, disclosure, use, modification, damage, or loss.

We will take all reasonable and practicable measures to protect your personal information and ensure that the information collected is only used for the purposes specified in this Policy.

We will retain and process your personal information in accordance with the requirements of applicable laws and regulations, including but not limited to the Personal Information Protection Law of the People’s Republic of China, the Data Security Law of the People’s Republic of China, and the Cybersecurity Law of the People’s Republic of China.

Your personal information will be stored within the territory of the People’s Republic of China.

If we need to transfer your personal information outside the territory of China, we will strictly comply with applicable laws and regulatory requirements and ensure the security of your personal information.

We will adopt appropriate security measures based on current technologies to protect your information and provide reasonable safeguards.

We will make every effort to prevent your personal information from being disclosed, damaged, or lost.

In the unfortunate event of a personal information security incident, we will promptly notify you in accordance with applicable laws and regulations, including:

The basic information regarding the security incident and its potential impact;

The measures we have taken or will take to address the incident;

Recommendations for you to independently prevent and reduce potential risks;

Remedial measures available to you.

We will promptly inform you of relevant incident details through appropriate channels, including but not limited to: Email; Written notice; Telephone; Push notifications.

If it is difficult to notify each individual personal information subject individually, we will publish an announcement through reasonable and effective means.

At the same time, we will proactively report the handling and resolution of personal information security incidents to regulatory authorities in accordance with their requirements.

Please be aware and understand that the Internet is not an absolutely secure environment. We strongly recommend that you assist us in protecting your account security by adopting secure practices, such as using secure access methods and setting complex passwords.

If you discover that your personal information has been compromised, especially if your account or password has been leaked, please immediately contact us through the contact information provided in this Policy so that we can take appropriate measures in a timely manner to protect the security of your personal information.

(1) Storage Location

In principle, personal information collected and processed by us during our operations within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China.

(2) Storage Period

We are committed to ensuring that the storage period of your personal information remains within the period required by applicable laws or reasonably necessary for business purposes. For personal information that exceeds the applicable retention period, we will promptly delete or anonymize such information, unless otherwise required by laws and regulations. For example, the Cybersecurity Law of the People’s Republic of China requires certain network logs to be retained for no less than six months in accordance with applicable requirements.

When determining the retention period of personal information, we primarily consider the following criteria and apply the longer applicable period: The necessary period required to complete services related to you; The period required to respond to potential inquiries or complaints from you; The period required to ensure the security and quality of services provided to you; Whether you have consented to a longer retention period; Whether there are other specific retention requirements agreed upon or stipulated by applicable laws and regulations.

We will respond to your requests regarding your personal information rights in accordance with applicable laws and regulations.

We may require you to complete identity verification procedures in order to assist us in processing your requests and ensuring the security of your personal information rights.

For reasonable requests, we generally will not charge any fees. However, for repeated requests, or requests exceeding reasonable limits, we may charge a reasonable cost-based fee depending on the circumstances.

We may refuse requests that are: Excessively repetitive or unreasonable; Technically demanding beyond reasonable limits (for example, requiring the development of a new system or fundamentally changing existing practices); Likely to infringe upon the legitimate rights and interests of others; Impractical to fulfill (for example, requests involving information stored on backup tapes). In such cases, we will provide an explanation for the reasons behind our decision.

(1) Access, Copy, and Correction of Personal Information

You have the right to access, copy, and correct your personal information, except where otherwise provided by applicable laws and regulations.

You may contact us through the methods provided in the “Contact Us” section of this Privacy Policy to exercise these rights.

(2) Deletion of Personal Information

You may request the deletion of your personal information under certain circumstances as permitted by applicable laws and regulations.

Please understand that, in accordance with applicable legal requirements, if the legally required retention period has not expired, or if deleting personal information is technically difficult to achieve, we will cease processing your personal information except for storage and the implementation of necessary security protection measures.

(3) Restricting or Refusing Processing

Please understand that certain basic personal information is required for us to provide our services.

For additional personal information beyond what is necessary, you have the right to restrict or refuse our processing of such information.

However, doing so may affect your ability to access or use certain services we provide.

(4) Transfer of Personal Information

You may contact us through the methods provided in the “Contact Us” section of this Privacy Policy to exercise your legally entitled right to request the transfer of your personal information.

Where your request meets the conditions stipulated by applicable laws and regulations and requirements of relevant cybersecurity authorities, if you request that your personal information be transferred to a designated personal information processor, we will provide the transfer mechanism in accordance with applicable requirements.

(5) Responding to Your Requests

In addition to the rights described above, you may also have other personal information rights granted under applicable laws and regulations.

After receiving your request, we will respond in accordance with applicable legal requirements.

We may also require you to complete identity verification procedures to assist us in processing your request and ensuring the lawful exercise of your personal information rights.

Please understand that certain functions and services provided through this Website require your personal information in order to operate properly.

If you withdraw your consent or authorization, we may no longer be able to provide the corresponding functions or services, and we will stop processing the relevant personal information. However, your withdrawal of consent or authorization will not affect the lawfulness of personal information processing activities conducted by us based on your authorization before such withdrawal.

We attach great importance to protecting the personal information of minors.

The DISCOVER Robotics website is intended exclusively for adults. If you are a minor under the age of 18, please do not use our services.

We will protect minors’ personal information in accordance with applicable national laws and regulations. If a parent or legal guardian has reasonable grounds to believe that we have collected a minor’s personal information without obtaining the guardian’s consent, please contact us. We will promptly verify the situation and take appropriate measures to delete the relevant information as soon as possible.

We encourage you to review this Privacy Policy each time you use our services.

You acknowledge and agree that, in order to provide you with better services, we may revise and update this Privacy Policy from time to time based on business requirements and changes to the functions and features of our official website. We will publish the updated Privacy Policy in prominent locations within DISCOVER Robotics’ products and services, and notify you through appropriate methods, including: Prominent notices on our website; Push notifications; Other reasonable notification methods. If you do not agree with the updated Privacy Policy, you should discontinue using or immediately stop using the DISCOVER Robotics official website.

If you have any questions regarding this Policy, or if you have any concerns about how we process your personal information while using this Website, please contact us through the following channels. We will respond to your request within 15 business days after verifying your identity.

Address: DISCOVER Robotics Limited

11/F, Building 1, Wusanling (530) Building, Binhu District, Wuxi, Jiangsu, China

Telephone: 0510-85128662

Email: contact@discover-robotics.com