Warranty & After-Sales Policy

DISCOVER Robotics After-sales Policy (hereinafter referred to as this Policy) only applies to DISCOVER Robotics products you purchased from DISCOVER Robotics authorized retailers for your own use and not for resale. By purchasing, activating, or using your DISCOVER Robotics product, you confirm that you have been given a reasonable opportunity to review this Policy and that you agree to be bound by this Policy. If you are not eligible, or do not agree to any of these terms, do not use your DISCOVER Robotics product.

DISCOVER Robotics is committed to providing compliant, standardized, and reliable after-sales service support to customers who purchase DISCOVER Robotics products (hereinafter referred to as Customers) in accordance with this Policy.

Terminology Definitions: In this Policy, "Warranty Period" refers to the valid product warranty period specified in Section 4.2 of this Policy. "Out of Warranty" refers to products that have exceeded the valid warranty period or fall under the circumstances excluded from free warranty service as specified in Section 4.4 of this Policy. "Authorized Retailers" means resellers who have entered into a written distribution agreement with DISCOVER Robotics.

This Policy applies exclusively to DISCOVER Robotics’ full range of Robotic Arms, Robotic Platform, and core components (including Main Control Boards, Actuators, and End Effectors), collectively referred to as "Products" throughout this Policy.

This Policy applies to Products purchased for the purchaser’s own use from DISCOVER Robotics or an authorized retailer, unless otherwise agreed in writing. Products purchased for resale or distribution are subject to the applicable distribution, reseller, or commercial agreement and are not covered by this Policy unless expressly provided otherwise.

3.1 Service Request Submission

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DISCOVER Robotics' local authorized service center, or contact DISCOVER Robotics at Official Service Email: service@discover-robotics.com.

You will need to provide a valid proof-of-purchase for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact DISCOVER Robotics for information specific to your location. Please note that the warranty service is only available in the respective DISCOVER Robotics service regions where you purchased your DISCOVER Robotics product.

3.2 Diagnosis & Solution Proposal

DISCOVER Robotics’ service team or authorized service center will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. When we received your service request, we shall respond within 48 working hours (excluding weekends and public holidays observed in the relevant service region).

Through online communication, our technical team will conduct fault diagnosis and provide appropriate solutions based on the actual situation, including: Remote technical support, Return-to-factory inspection and repair, and maintenance services.

3.3 Return and Repair Procedures

1. Repair Shipment: DISCOVER Robotics engineers will provide return and repair services according to the agreed schedule and shipping arrangements. When you send the product to DISCOVER Robotics or its authorized service center, you need to bear the shipping cost first. If additional service-related charges are required, customers will be informed of the detailed costs before service begins. Repair services will only proceed after customer confirmation and approval.

2. Repair Cycle: After receiving the returned equipment, DISCOVER Robotics will complete equipment inspection and fault repair within 3 weeks (The transportation time for equipment delivery and return is not included in the repair cycle). For complex or special fault cases, DISCOVER Robotics will communicate potential delays and corresponding solutions with customers in advance.

This Policy is only applicable to the DISCOVER Robotics Products that you purchased for your own use and not for resale.

4.1 Valid Warranty Documentation

To request warranty service, customers need to provide a valid proof-of-purchase, such as a sales invoice or a sales contract issued by DISCOVER Robotics or its authorized retailers.

4.2 Warranty Period

1. Warranty Duration

All DISCOVER Robotics’ Products are covered by a 12-month warranty service period.

2. Warranty Start Date

The warranty period begins automatically from the date the customer receives and signs for delivery of the equipment. The standard warranty period is 12 months. If a sales contract signed between the customer and DISCOVER Robotics specifies different warranty terms, the terms stated in the sales contract shall prevail.

3. Warranty Service Coverage

Under normal operating conditions, if, during the warranty period, equipment experiences performance failures or functional abnormalities caused by non-human factors, non-external damage, and non-violation of operating requirements, DISCOVER Robotics will provide free inspection, free repair, and free replacement of eligible components. If the sales contract specifies additional warranty service terms, those contractual terms shall prevail.

4.3 Warranty Replacement Rules

1. All replacement components provided during the warranty period shall be original DISCOVER Robotics components, inspected and qualified by DISCOVER Robotics, and compliant with equipment usage standards.
2. If the entire device is replaced with a new unit during the warranty period, the replacement unit will inherit the remaining warranty period of the original device. The warranty period will not restart.
3. If only components are replaced, replacement components will inherit the remaining warranty period of the original device. If the remaining warranty period is less than 3 months, the replacement components will receive a unified 3-month warranty period.

4.4 What These After-Sales Policies Do Not Cover

DISCOVER Robotics reserves the right to determine, based on technical inspection and diagnostic evidence, whether a reported issue falls within the exclusions listed below. Customers may request a detailed inspection report upon reasonable request, and DISCOVER Robotics will, based on the specific situation, provide corresponding maintenance or parts replacement for the DISCOVER Robotics product you purchased. But the following cases are not covered by the free warranty:

1. Beyond the warranty period.
2. Damage caused by improper use (such as falling, squeezing, immersion, violent use, etc.).
3. Product malfunction caused by the usage of non-original accessories, self-maintenance or replacement of the parts without official instruction.
4. Damage caused by human factors that is not attributable to a product quality defect.
5. Product damage caused by behaviors such as unauthorized modification, disassembly, shell opening, etc.
6. Damage caused by incorrect installation, usage, and operation not in accordance with the product brochure.
7. Damage caused by the manipulation in severe environments including but not limited to intense electromagnetic interference, rain, sand weather, wetland, complex geological circumstances, etc.
8. Damage caused by the manipulation in condition of sharp terrain, severe fluctuation, etc.
9. Damage caused by tumble or fall when manipulating robot on level ground, by collision between robot and people or object in complex environment.
10. Damage caused by overloading in the case of exceeding the safe load bearing capacity.
11. Damage caused by various violence or non-violence imposed on the robot which reaches its anti-interference limit.
12. Damage caused by unauthorized usage of non-original battery packs to power the robot.
13. Damage caused by compatibility and reliability issues when using the third-party product simultaneously.
14. Damage caused by forced operation with damaged and aging components.
15. Hitting with hard objects, fall, obvious collision marks and scratch marks on robot surface caused by misoperation.
16. There are obvious water stains on the surface and inside of the robot and corrosion marks on components and circuit boards due to the use in humid environment.
17. Damage caused by the use of self-developed programs in developer mode.

5.1 Applicable Scenarios

If equipment has exceeded the standard warranty period, or falls under the excluded circumstances specified in Section 4.4 of this Policy, DISCOVER Robotics will provide paid out-of-warranty repair and technical support services upon customer request. After technical inspection and evaluation, DISCOVER Robotics will provide an official service quotation. Repair and technical services will begin after the customer confirms and completes payment of the applicable service fees.

5.2 Repair & Replacement Policy

1. All replacement components used during out-of-warranty repair services shall be original DISCOVER Robotics components, inspected and qualified by DISCOVER Robotics, and compliant with equipment usage standards.
2. Replacement components provided through out-of-warranty services are covered by a 3-month limited warranty period.

5.3 Service Fees

1. Remote Technical Support & Troubleshooting: Fees for remote technical guidance, fault diagnosis, and repair services will be calculated based on: Actual service hours; Technical complexity; Required tools and resources. The final service fee shall be subject to the official quotation issued by DISCOVER Robotics or its authorized service center.

2. Fees for on-site and return and repair services may include: Labor costs; Replacement component costs; Transportation expenses; Equipment shipping fees; Applicable taxes and related charges. Detailed service items and fees shall be specified in the official quotation provided by DISCOVER Robotics or its authorized service center.

DISCOVER Robotics provides customized value-added services to support customers’ diverse application requirements. Services include: Technical training; Solution Deployment and Implementation Training; On-site technical support; Customized development and system integration; Competition and curriculum support. Value-added services are available through two service modes: Remote online support; On-site technical services. For detailed service information and pricing, customers may contact DISCOVER Robotics or its authorized service center.

7.1 DISCOVER Robotics strictly complies with applicable cybersecurity and personal information protection laws and regulations. Following the principles of legitimacy, lawfulness, necessity and good faith, DISCOVER Robotics collects, stores, and processes customer personal information in a compliant manner for legitimate purposes, including after-sales service fulfillment, service optimization and customer communication. These measures ensure efficient and reliable delivery of after-sales services.

7.2 Personal information collected during after-sales service processes will only be used for: Business cooperation between customers and DISCOVER Robotics; After-sales service-related activities. Such information will not be used for unrelated purposes. DISCOVER Robotics has established comprehensive information security protection mechanisms and adopts measures including: Encrypted data storage; Access control management; Security monitoring procedures. These measures are designed to prevent unauthorized use, disclosure, alteration, loss, illegal access, or public disclosure of customer personal information.

7.3 For detailed provisions regarding personal information protection, please refer to the official DISCOVER Robotics Privacy Policy (available at www.discover-robotics.com). If customers have any questions, comments, or suggestions regarding privacy protection terms, they may contact DISCOVER Robotics through official after-sales service channels at any time.

To the extent permitted by law, except as expressly provided in this limited warranty, DISCOVER Robotics disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. The DISCOVER Robotics entities do not warrant, except as expressly provided in DISCOVER Robotics limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components. Should such warranties not be capable of being disclaimed, DISCOVER Robotics limits the duration and remedies of such warranties to the duration of this express warranty and, at DISCOVER Robotics's option, the repair or replacement services provided in this limited warranty. Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.